Our Values

Our values should guide every interaction we have among our staff and customers. Our values should anchor every product and service we provide and every channel we operate. If we can’t link what we do to one of our values, we should ask ourselves why we’re doing it. It’s that simple.

Our entire staff should know our values so well that if we threw out all our policy manuals, we would still make decisions based on the general understanding of our culture and what we stand for. Corporate America is besieged with companies that craft lofty values on paper, but when put to the test, fail to live by them. We believe in values lived, not phrases memorized. If we had to choose, we’d rather have a team that lives by our values than one that just memorizes them.

These primary values keep the doors of our business open:

• People as a competitive edge – We strive to attract, develop, retain and motivate the most talented people we can find, people who care and who work together as partners across business units and functions. We provide them the tools and training they need to succeed in their work, and we want them to be responsible and accountable for their businesses and functions. We expect their best and thank them for their outstanding performance. Products and technology don’t fulfill the promise behind a brand, people do—people who are talented, motivated and energized. We believe our people will out-execute our competitors every time because they have the talent, motivation and energy to do so. When our people are in the right jobs, spending time on the right things, leading well, feeling good about their contributions, fully using their skills, learning new ones and having fun, they’ll do what’s right for the customer. When they’re properly supported, incented, rewarded, encouraged and recognized, they’re even more satisfied with their jobs, providing a better service for our customers.
• Ethics – Our ethics are the sum of all the decisions each of us makes every day. If you want to find out how strong a company’s ethics are, don’t listen to what they say. Watch what they do. This is even more important in our industry because everything we do is built on trust. It is earned day by day.
• Custom solutions – We will always do what is right for the customer. Let’s face it, the service business is a very demanding business with all walks of life. Each customer has its own fingerprint. There is no “one way to do all” as the requirements, specs, and size of each individual customer will most always be different. We have developed a reputation as a flexible company. We will always adjust to the demands and necessities of our customers.
• Diversity and inclusion – We want to build and sustain a diverse and inclusive culture for all Busy Firm® team members—one where they feel valued and respected for who they are as well as for the skills and experiences they bring to our company. We want team members to feel comfortable and enjoy being part of our community, knowing they can build a career here and help the company succeed. This is key in developing solutions from multiple perspectives.
• Leadership – When a customer is waiting for an answer, we have to be able to respond fast, on the spot. That’s a competitive advantage. Leaders don’t wait for an answer from headquarters. They don’t rely solely on policy manuals at that “moment of truth” when they have to come through for the customer. Leaders consider themselves equal partners in a team effort to achieve our vision. When the team needs help, leaders pitch in just like everyone else. They’re involved. They’re hands on and available. They take personal ownership for a customer’s problem and don’t let go until that problem is solved. No one tells them to do it. They just do it. They don’t rely on authority or force of personality. They believe in the inherent knowledge and talent of every team member. They believe our people have the answer to every problem and every opportunity. They empower their people to develop ideas, test them, quantify the results and then share the good ones with our other businesses and functions throughout the company. “We Build Busy Firms.”

Our Seven Corporate Value Statements:

We Care About People

Creating a positive work environment begins with building meaningful relationships. We value and respect the concerns and feelings of others. This compassion translates into behaviors that communicate empathy towards others, respect for the individual and appreciation of diversity among associates.

We Value Diversity

Working with associates from diverse backgrounds improves our thinking, makes us more creative and allows us to better achieve our collective goals for our associates, our customers and our shareholders. Diversity is every way that we reflect and share our unique perspectives. Guided by our corporate values, we believe diversity and inclusion allow us the best possible chance to succeed both individually and as a company. Embracing a diverse work environment is key to how we treat our associates, customers, and suppliers. Diversity embodies all the differences that make us unique, including, but not limited to, race, age, ethnicity, religion, gender, disability, sexual orientation, and culture.

We Value Teamwork

We love to compete. We love to win. We count on each person to contribute to the success of the team. We challenge and encourage each other. We don’t let our teammates down.

We Do What We Say

When we make a promise, we keep it. Our promises provide a link of trust to our owners, our customers and to each other. We honor and respect ourselves and others when we do all in our power to meet our commitments.

We Delight Customers

We help customers take pride, comfort and satisfaction in their homes and business properties. When they call on us, the job gets done. If we fall short, we work equally hard to make it right. We listen and respond to each customer as an individual and build personal relationships. These relationships transform customers to clients.

We Are A Learning Organization

To survive and thrive in a rapidly changing environment, we must obtain and share new knowledge across the enterprise. We encourage and support continuous learning, critical thinking and risk taking. We value associate contributions. We build and share talent across the enterprise. We learn from our mistakes and incorporate this learning into our day-to-day activities.

We Are Committed to Innovation

We look for creative opportunities to drive top-line growth. We recognize that innovation requires more than new ideas and we take action. We are willing to take risks associated with being the industry leader. We lead, never follow.

Contact Busy Firm® Today

To learn more about our company and how you can benefit from our various services contact us today.