Training & Development
The investment in training and development that Busy Firm® makes in its employees is by far the single-most important way we guarantee the quality and client service that our clients have come to expect.
Satisfied and highly-trained employees who recognize the potential for career advancement are eager to serve clients with excellence.
Busy Firm’s management training is an investment in our employees’ – and company’s – future. We support our managers’ continuing education efforts with training curricula and support related to a myriad of relevant topics, including:
- Business acumen
- Client service
- Communication skills
- Leadership and managerial development
- Employment law and supervisory skills
- Software training
- Professional association memberships
- Safety certification courses
- Conferences or seminars.
Development opportunities such as the ones offered at Busy Firm® help employees hone leadership, management and other skills that can be directly applied on the job. Thus, employees feel encouraged to move forward both personally and professionally. Our commitment to training helps the company retain top talent, which directly impacts Busy Firm’s superior levels of quality, and client service that our clients expect and demand.
Our Valued Programs: Training & Development in Action
Team members receive a thorough orientation that includes training in Safety Protocols and Procedures, Professional Conduct and Ethics, and Anti-Harassment as well as extensive on-the-job training. After orientation our team members never stop learning. To assist in the continuing development of each team member, we actively support the many independent training initiatives of our subsidiary companies, including a variety of external and internal classroom-based training programs.
To ensure maximum participation throughout our organization and to optimize efficiency we have invested in a state-of-the-art Video Conferencing Network, as well as self-directed training programs and our library of video-based programs.
Finally, team members who are supervisors, managers, and/or Human Resources personnel participate in additional training to complement and certify their unique responsibilities at Busy Firm®. Supervisors and managers are required to attend supervisory training courses at least semi-annually, and Human Resources team members receive ongoing training on topics to ensure awareness and compliance with the latest changes within our industry and the law.