Innovation & Technology
Because we regularly review our technology to reflect recent innovations, we are often the first to bring the benefits of faster, smarter solutions to our clients.
We are a forward-thinking and progressive company, so we are always looking out for ways to improve and enhance the services we offer our clients.
We have a team of Technical Innovation Managers. They are responsible for fully testing innovative products to make sure they are fit for purpose and cost effective. They also highlight new developments and ways of working to deliver a world-class service to our clients.
Recent innovations include:
Remote real-time access – providing our clients with instant access to data
Our Alarm Receiving Center (ARC) Real-Time Web Server facility gives you instant access to vital data held at the ARC and allows you to view your system performance ‘live’ over the web, via a secure server. You can also update site key-holders, change opening and closing times, and even place systems on and off test to perform weekly fire alarm testing procedures.
Remote diagnostics – resolving faults fast minimum disruption and lower servicing costs
Our established 24/7 remote diagnostic capability means we can identify and often resolve faults without the need to send an engineer to site. This delivers cost savings, improves first time fixes, gives you a more responsive solution to reported issues and reduces the mileage undertaken by our engineers – reducing our impact on the environment.